Technical Support

Hiden Isochema is driven by a passion to serve our customers. We count customer satisfaction as our most important measure of excellence. Quality solutions, product training and support, as well as customer education, are vital services that we consider integral parts of our products.

Hiden Isochema Technical Support

With more than 20 years of service experience, Hiden Isochema offers customers unprecedented assistance. The Company operates a rapid response policy, guaranteeing a response within one working day from our in-house team of trained engineers and PhD scientists. Our unique iService system provides continual free service support via email to our customers for their instrument’s entire lifetime.

Continuous training of our technical support and field engineers ensures the very best in product support and customer service, creating the ultimate in value-added benefits making Hiden Isochema the respected leader in the industry.

ISO 9001 registered (certificate FS 535721)
Comprehensive 1 year warranty
On-site installation, commissioning and training included
Lifetime technical support
In-house team of trained Engineers and PhD Scientists
Guaranteed service response within 24 hours
Full DQ/IQ/OQ available