Services & Support

At Hiden Isochema, we design and build our systems for long term performance – backed by support that goes beyond industry standard.

Our team of experienced engineers and application specialists is always available to provide expert assistance whenever it’s needed.

Whether you require troubleshooting, preventative maintenance, training or application development, our team are here to help you get the highest quality data from your system.

Services

Testimonials

Trusted expertise.
Proven results.

“Hiden did an outstanding job installing the equipment and conducting the training.”

Research Scientist

“Many of our significant advancements in this field have benefitted greatly from the use of Hiden Isochema instrumentation and therefore we were pleased to invite Hiden Isochema to sponsor our exhibit at this prestigious public event.”

Dr Sihai Yang

Senior Lecturer, Department of Chemistry

“I’ve been using Hiden equipment for over 20 years and have always been impressed by the quality of their instruments, as well as their exceptional technical support…it was an easy decision to choose Hiden again.”

Professor Len Barbour

University of Lincoln

“We used IGA instruments to measure high pressure sorption-desorption isotherms and study the trend in hysteresis. These results, at pressures above ambient, were absolutely essential to our conclusions.”

Prof. Ashleigh Fletcher

“Mark covered a wide range of questions which I brought to the table and as these were tailored to my/our needs, it was very valuable. Mark was very helpful on the day and has been subsequently when I have had additional questions and I know going forward that should I have any more questions, I can just pick up the phone and contact him directly.”

Mr A Robinson

Senior Scientist

“Hiden have always offered exceptional after-sales care. Whenever we have had any technical issues, the Hiden team are always quickly reachable via phone or email, and technical issues can often be swiftly resolved over the phone with instruction from a Hiden engineer.”

Dr V Ting & Dr T Mays

University of Bath

“Thank you for your assistance in helping me run and maintain this remarkable instrument for all these years. It has truly been a reliable workhorse for our programs. Thank you and cheers to everyone at Hiden!”

Industrial Chemist

“You have as always been very helpful. I am glad that we have such a good connection with you and your firm.”

Lab Technician

Novozymes A/S

“Hiden has been an excellent company to work with and offers outstanding equipment and technical service. My students are accurately measuring gas and vapor solubility in advanced materials such as ionic liquids, zeolites and carbons using Hiden’s instruments which are leading to new discoveries.”

Professor Mark Shiflett

Foundation Distinguished Professor, University of Kansas

“Just a short note to congratulate Hiden Isochema for the fast and precise answers to our technical queries. We and our users really appreciate the high quality of your support.”

Dr Paolo Imperia

ANSTO (Australian Nuclear Science and Technology Organisation), Bragg Institute

“I just wanted to send an email thanking you for all the help, advice and suggestions regarding our IGA… Again many thanks to you and your colleagues for the excellent after-sales support over the years. It makes such a difference to users to know that they can have confidence in a supplier well beyond just the initial sale.”

Professor Len Barbour

Stellenbosch University